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AIClient: Vocalis Health Inc.
Vocalis - AI Voice Customer Telephony
Human-sounding autonomous AI voice agent system handling 24/7 inbound phone enquiries, appointment booking, and CRM logging.
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The Challenge
High missed call rates during peak hours resulting in lost client appointments and overloaded front-desk staff.
The Solution
Designed an AI voice agent infrastructure connected to Twilio SIP trunking, Web Speech API, and Google Calendar API for instant booking.
Key Features
Conversational AI Voice response under 600ms latency
Real-time Google Calendar calendar sync
Automated caller intent classification
Instant SMS confirmation sending
Technologies
ReactWeb Speech APIPythonFastAPITwilio
Project Results
Handled over 12,000 automated calls per month with a 92% successful appointment booking rate.
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